1. Terms of Service
By accessing the Astral.gg website, Discord, or purchasing any of our products, you agree to these Terms of Service. If you do not agree with these terms, you must not use our services.
2. General Use
- All information provided during registration or checkout must be accurate and up to date.
- You may not use our website or services for any unlawful or malicious purpose.
- Automated access, bots, scrapers, or scripts may not be used to access our website.
- Astral.gg reserves the right to suspend or permanently terminate any account for fraud, abuse, chargebacks, sharing accounts, or violating these Terms or our community rules.
3. Products & Licensing
- Access to digital products is provided through a license key or user account.
- Lifetime access refers to the lifetime of the product, not your lifetime.
- Licenses are intended for use on a single computer unless otherwise stated.
- Product features, compatibility, pricing, or availability may change at any time without prior notice.
- Astral.gg is not responsible for any third-party claims resulting from the misuse of our products.
4. Purchases & Payments
- All prices are listed in USD unless otherwise specified.
- You are responsible for providing accurate billing and payment information.
- Orders may be delayed, limited, cancelled, or refused at our sole discretion.
- Fraudulent transactions, unauthorized payments, payment disputes, or chargebacks will result in immediate suspension or permanent termination of your account and license.
5. Refund & Withdrawal Policy
Digital Products
Due to the instant delivery of our digital products, all sales are final.
By completing your purchase, you acknowledge that your license or product is delivered immediately and you waive any applicable right of withdrawal where permitted by law.
Refunds are only considered in exceptional circumstances at our sole discretion. If approved, payment processing fees may be deducted from the refund amount.
Astral.gg does not provide refunds for:
- Activated or delivered license keys.
- Products purchased by mistake.
- User error or incompatibility caused by unsupported systems.
- Failure to read product requirements before purchasing.
- Bans, suspensions, or restrictions received while using our software.
Physical Products (If Applicable)
- Physical products may be returned within 14 days of delivery.
- Items must be unused, undamaged, and returned with all original packaging.
- Return shipping costs are the responsibility of the buyer.
- Refunds are processed after the returned item has been inspected.
Returns are not accepted for:
- Damaged or modified products.
- Customized or personalized items.
- Products that cannot be returned for hygiene or safety reasons.
6. Cancellations
- Digital orders cannot be cancelled once delivered.
- Physical orders may only be cancelled before shipment.
- Downtime, maintenance, or temporary service interruptions do not guarantee refunds or compensation.
7. Customer Support
For support, billing questions, or product issues, please contact us through our official support channels.
We aim to respond to all support requests as quickly as possible, although response times may vary depending on demand.
8. Privacy Policy
8.1 Information We Collect
We may collect:
- Email address.
- Account information.
- Purchase history.
- Technical information such as IP address or Hardware ID for security and licensing purposes.
Payment information is securely processed by our payment providers. Astral.gg does not store credit card or banking information.
8.2 How We Use Your Information
Your information is used to:
- Deliver purchased products.
- Verify licenses.
- Prevent fraud and abuse.
- Provide customer support.
- Send important service announcements or product updates.
We do not sell or rent your personal information to third parties.
8.3 Data Retention
We retain information only for as long as necessary to:
- Fulfill purchases.
- Meet legal obligations.
- Prevent fraud.
- Resolve disputes.
8.4 Your Rights
Where applicable under local law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete eligible personal information.
- Restrict or object to certain processing activities.
8.5 Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
9. Limitation of Liability
Astral.gg provides all products "as is" without warranties of any kind unless otherwise required by law.
We are not responsible for:
- Game bans or account penalties.
- Loss of data.
- Loss of profits.
- Downtime caused by third-party services.
- User misuse of our products.
Use of our software is entirely at your own risk.
10. Changes to These Terms
Astral.gg reserves the right to modify these Terms of Service at any time without prior notice. Continued use of our services after changes are published constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by the laws applicable in the jurisdiction in which Astral.gg operates. Any disputes arising from these Terms shall be resolved through the appropriate courts within that jurisdiction.